Support & Contact

We're here to help. Whether you need assistance with deployment, configuration, troubleshooting, or have questions before purchasing — reach out through the channel that fits your needs.

✉️
Email Support
General Inquiries
🕐
Monday – Friday
10:00 AM – 10:00 PM (North America ET)
⏱️
Response time: within 24 hours on business days
📌
Pre-sale questions, general inquiries, payment issues, feature requests
hi@polymarketbot.co
🚀
Telegram Premium
Customers Only
🕐
24 hours / 7 days a week
No downtime — real humans, not bots
⚡
Response time: minutes, not hours
🔑
Access required: Telegram username + purchase ID delivered with your bot
Invite link provided after purchase
How to Access Premium Telegram Support Customers
Purchase any bot or the bundle
After payment confirmation, you'll receive the bot Docker image, setup docs, and your unique purchase ID via email.
Find your Telegram invite link
Included in your delivery email — a private Telegram invite link to our premium support channel.
Join and verify with your purchase ID
Send your purchase ID in the channel to verify. Once confirmed, you get full access to 24/7 guided support from our team.
Get direct help — deployment, config, troubleshooting
VPS setup, Docker deployment, API key configuration, dry-run testing, parameter tuning, live monitoring — we walk you through everything.

📅 Support Hours Overview

ChannelAvailabilityResponse TimeAccess
EmailMon–Fri, 10AM–10PM ETWithin 24hEveryone
Telegram Premium24/7 — always onMinutesCustomers only

🛠️ What We Help With

Pre-purchase: Strategy questions, market analysis, infrastructure requirements, pricing, payment methods.

Deployment: VPS setup (Amsterdam recommended), Docker installation, wallet configuration, API key setup, initial dry-run testing.

Configuration: Risk parameters, position sizing, market selection (BTC/ETH/SOL), timeframe optimization, spread thresholds.

Troubleshooting: Connection issues, execution errors, Polygon gas optimization, Binance WebSocket drops, performance monitoring.

Optimization: Parameter tuning based on current market conditions, scaling guidance, multi-bot deployment.

🚨 Emergencies & Urgent Issues

If your bot is executing incorrectly, stuck in a position, or you need to halt trading immediately — use the Telegram Premium channel for fastest response. Our team monitors it around the clock.

For critical issues outside business hours, Telegram is the only channel with guaranteed response in minutes.

Don't Have a Bot Yet?

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